Delivery Information

Dependent on the item and the day and time it is ordered, delivery times will vary but we will always endeavour to accommodate your requirements if it is humanly possible. 

As all orders are currently taken and processed by phone in-house, to avoid disappointment, it is important to check our opening hours page and be aware of our annual holiday closure dates well in advance of requirement, as we are not available to take or process orders when we are closed.

In general:

• If an item is in stock, delivery can be as soon as the next day. 
• If you are placing a special order it will need to be either ordered or collected in-store and delivery can be as soon as the next day if the item is already made up.
• Bespoke items need to be either ordered or collected in-store and usually take between 4 to 8 weeks to compete. However, if you have a tight deadline and we say we can achieve it, your item will be ready. 

Over the years we have helped a number of customers who had been let down elsewhere. On one occasion a lady came to the shop door on a Wednesday night just as we were closing. Her wedding was on the Saturday, so we designed and hand crafted from scratch a fairly complicated bespoke, shaped wedding ring to fit up against her engagement ring with matching design elements and also managed to have it hallmarked in time for the wedding - suffice to say - we will always do our best to help!